Call Bridging for Listening is a service that enables businesses to listen to an active call
between a consumer and a call-center agent and to use AM Live Call Transcription
Services. The call is recorded while being transcribed in real time. The platform allows SIP
or PSTN connections on one end and is connected to the AM Live Call Transcription on the
This is the solution to use when the existing call center or PBX doesn’t provide a real-time
interface for Live transcription.
An available option here is also Call Tracking: this allows businesses to generate dynamic
phone numbers for a website visitor to call the contact center. The incoming call will then
be linked to a specific ad, campaign and/or online web-visitor context. This includes a
and a connection to AM Post-Call Transcription Services in order to push the call Context.