The Connect APIs are the way the audio can enter the Call Transcription engine. The
Connect APIs offers several protocols to ease development and cope with a wide range of
architecture for customers. The APIs are:
- Connect JUpload Transcribe API: This interface is an SFTP-type interface where
a customer or partner can put audio files to be transcribed.
- Connect Post Transcribe API (End of S2-2020): This interface is an
HTTPS/REST interface to send audio files to be transcribed. Alternative to Connect
JUpload Transcribe interface.
- Connect Live Transcribe API (End of Q3-2020): This API, based on the
WebSocket protocol, will allow to send audio streams to be transcribed.
- Connect MRCPv2 Transcribe API: MRCP is a standard protocol for Interactive
Voice Responses (IVRs) to send segments of voice audio to be transcribed back.
This is part of a callbot.